Refund policy

Refund Policy

At Pzan, we believe in intentional living and that extends to how we produce and fulfil our products. All of our items are made on demand, meaning each piece is created specifically for you when you place your order. This approach allows us to avoid overproduction, reduce waste, and operate in a way that aligns with our values.

Because of this, we are unable to accept returns or offer refunds on non-faulty items. We kindly ask that you review your order carefully before completing your purchase, including size guides and product descriptions.

Faulty or Damaged Items If your item arrives damaged or with a manufacturing defect, we will always make it right. Please contact us within 14 days of receiving your order at contact@pzan.co.uk, with a photo of the issue, and we'll arrange a replacement or refund promptly.

Incorrect Orders If you receive the wrong item, please get in touch and we'll resolve it as quickly as possible.

Cancellations As orders go into production shortly after being placed, we are unable to guarantee cancellations. Please contact us immediately if you need to cancel, and we'll do our best to help.

Thank you for shopping mindfully with us.